PLEASE NOTE: Custom designed and fabricated prop packages, are exactly that, custom made. It is always our intent and priority, to keep the project on-track and on-time. Delivery dates and timelines may fluctuate due to a myriad of unexpected circumstances. For example, materials acquisition times vary with each project. Outside vendors’ inventory fluctuate within the year, sometimes from day-to-day. Alternative sourcing takes additional time. If your project is under going a delay, we will always do our best to communicate this delay, and provide an alternative delivery schedule. For custom designed prop commissions, any modification or change requested during the design process, prior to final blueprint delivery, and after the consultation process, may lead to an extension to the estimated delivery date of your final blueprints. This added design time may also incur an additional charge per request.
REFUND POLICY: Please submit a REFUND REQUEST via email to firstname.lastname@example.org and explain your reason for the refund. Please put “Refund Request” in the subject line of the email.
BLUEPRINT RENTALS: Refunds are only processed prior to receiving the online files or website access. No refunds are issued after the digital content has been emailed to the buyer or access to the online files are granted to the buyer.
CUSTOM PROP COMMISSIONS: Full refunds are processed only within the first 48 (forty eight) hours after the INITIAL PAYMENT DATE (the date the you submitted the payment), and by the method of which it was originally received. After that time, a 50% (fifty percent) refund is given.